FAQs

Q?

How much does it cost to service my car?

A.

As members of 'the good garage scheme' we follow the industry standard service checks and procedures for two service types - Interim & Standard. Other than a variable price for the type of oil your car needs as well as spark plugs (as not every car is the same), we have a set pricing structure for carrying out servicing which can provide on request. This means you will know up-front what your service costs are.

Of course this only covers the service itself and not any repairs that are required as a result. But, again if we do find a problem we will contact your immediately with our recommendation and any additional costs before any work is carried out.

Q?

Do I have to service my car with a main dealer in order to preserve my warranty?

A.

In short, no. As of October 2013 you are no longer obliged to get the car serviced by a franchise dealer during the warranty period.

However, you must get it serviced according to the manufacturer's recommended schedule and criteria. This includes using only manufacturer approved parts. We, at Stedmans, provide you with all the records you need to demonstrate to the manufacturer that servicing was undertaken to their requirements.

It should be noted that this only covers manufacturers' warranties and not any extended plans you may have bought or obtained from the dealer you bought your car from. You will need to read the warranty document for any other conditions.

Q?

When should I renew the cambelt on my car?

A.

Unfortunately, there is not a standard time period for changing cambelts.

Depending on the model and the manufacturer, the recommended interval can be anywhere between 30,000 miles and 100,000 miles. There will often be a time-based interval specified too e.g. 60,000 miles or five years, whichever is the sooner.

During our Interim and Standard Service checks we will always check the cambelt interval and make any recommendations. In most cases cambelt failure results in serious damage to many other components in the engine - a major rebuild or even replacement engine will be required...so it is always best to have it checked every service.

It does no harm to renew the belt early. If you buy a used car it's wise to get the belt renewed if you are in any doubt that it hasn't been renewed at the appropriate time.

Q?

Should I put synthetic oil in my car engine?

A.

Synthetics and semi-synthetics give improved performance at high temperatures and as such they are the preferred choice for high performance cars or for drivers who value long life/durability.

Your vehicle handbook will specify the grade and type of oil to be used in your car engine based on the testing conducted by the manufacturer. Therefore, if synthetic or semi-synthetic oils are recommended by the manufacturer over standard mineral oil then that is what you should use. If the manufacturer has confirmed that synthetic oil is suitable for your vehicle and you intend to switch then you must make sure that the engine is drained fully of mineral oil first.

Mixing mineral and synthetics is not recommended, nor is switching to synthetic oils unless the vehicle handbook specifies that you may do so.

Q?

Is your work covered by a warranty?

A.

Yes, any work we undertake to repair your car is covered by a XX month parts and labour warranty.

Q?

What makes and models do you service / repair?

A.

Our experienced team of mechanics are qualified to work on all makes and models of cars. We also service, repair and MOT vans and light commercial vehicles.

Q?

Should I do anything to my car in preparation for winter?

A.

The British weather is unpredictable, but to be on the safe side we would recommend the following:

  • Check your antifreeze level and condition. Rust coloured antifreeze means you may need to flush and refill the cooling system
  • Check the level and condition of your motor oil
  • Check your battery. Batteries that are weak can fail on cold morning and your car won’t start
  • Check the condition of your wiper blades and replace if necessary
  • It is vital that you check the condition of your tyres. Heavily warn tyres can lead to hydroplaning on surface water and can result in an accident
  • It recommended that you check your Air Conditioning works as it should. Your A/C  is used to help defrost or remove moisture from the windscreen
  • Perform a brake inspection. Snowy, icy, and overly wet conditions need the braking system to be working at their best

We do offer a series of car check for all seasons - why not book your car in here>